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Resume

About me
About me

Experienced hands-on Executive with a demonstrated history of 20+ years in managing and scaling international IT teams (Ops, DevOps, R&D, BI, ITSM, QA, Office-IT, Customer Support).

With fluency in both technology strategy and business language, I have effectively developed the business-aligned technology vision and strategic plan.
I have created, coached, motivated and provided leadership for geographically dispersed teams (with up to 120 team members) that design, deliver and operate technology 24/7/365 services.
My focus is creating IT solutions that serve business agility and adapt smoothly in fast-moving environments.

As a leader (Transformational leadership) of multi-national teams my aim is to create a collaborative work atmosphere of trust and respect across all borders and distances. Recruiting and developing team members to live up to their full professional potential has always been my passion as a people manager.

Specialties: Global management, technology strategy, business transformation, collaboration, cost reduction, talent development, people management, recruiting, pre-sales, service delivery, project & program management, vendor management, business case development, budgeting, cost allocation, security, ITIL, GDPR, OKRs & IT infrastructure (hybrid data center with thousands of server/applications).

International project experience in: Germany, UK, Italy, Spain, Switzerland, Austria, South Africa, Egypt, USA, UAE, Brazil etc.

“Move fast and break things. Unless you are breaking stuff, you are not moving fast enough.” (Mark Zuckerberg)

  • Name: Thorsten Luedtke
  • Actual job: EVP Technology (CIO)
  • Citizenship: German
  • Residence: Bad Segeberg
  • Hobbies: Soccer, Traveling, Music, Smart Home
Experience
Apr 2016 - Present
Executive Vice President Technology (CIO) and Authorized Officer - Mondia Group
Feb 2015 – Mar 2016
VP IT Operations & IT Service Management - Mondia Group
Oct 2011 – Jan 2015
Director IT Operations & IT Service Management - Mondia Group
Dec 2004 – Sep 2011
Director IT Operations & IT Service Management - arvato mobile (Bertelsmann company)
Jan 2004 – Nov 2004
IT Service Manager - arvato mobile (Bertelsmann company)
Oct 2002 - Dec 2003
IT Service Manager - BeMobile
Dec 2000 - Sep 2002
Customer Support Manager - handy.de
Aug 1988 - Nov 2000
System Administrator - Ludwig (advertising agency)
Aug 1986 - Jun 2001
Semi Pro Football (Soccer) Player - Different German Clubs (3rd and 4th league)
Language Skills
  • German
    100%
  • English
    90%
  • French
    20%
Soft Skills
  • Transformational Leadership
    100%
  • Culture add
    100%
  • Adaptability
    100%
  • Collaboration
    100%
  • Empathy
    100%
  • Prioritization
    100%
  • Teamwork
    100%
  • Responsibility
    100%
  • Flexibility
    100%
  • Positive Attitude
    100%
  • Communication
    100%
  • Self-Motivation
    100%
Hard Skills
  • Management
    100%
  • Coaching
    100%
  • Project Management
    100%
  • Change Management
    100%
  • HR Resource Management
    100%
  • ITIL
    100%
  • GDPR
    100%
  • Infrastructure
    100%
Collaboration tools
  • Slack
  • MS Teams
    100%
  • Microsoft 365
    100%
  • Jira
    100%
  • Miro
  • LifeSize
  • Asana
  • Trello
WIKI
  • Confluence
  • XWiki
ITSM Tools
  • Freshservice
    100%
  • Freshdesk
    100%
  • TOPdesk
    100%
  • Zendesk
    80%
  • ServiceNow
    20%
Frameworks
  • Scrum
  • Kanban
OS
  • Windows
    100%
    100%
  • MacOs
    100%
    100%
  • Linux
    90%
    90%
  • iOS
    80%
    80%
  • Android
    60%
    60%
What else?
  • Active Directory (AD)
  • Tableau (Reporting)
  • Monitoring (NewRelic APM, Pingdom, PagerDuty etc)
  • Gatekeeper (Contract Management)
  • HR tools (bambooHR, CultureAmp, Lattice, SurveyMonkey)
  • Dashboards (Geckoboard, Klipfolio, Grafana)